Here is a taste of how 5stelle* can simplify life
COMPLETE CLIENT MANAGEMENT: BEFORE, DURING AND AFTER THEIR STAY
Personalised quotesEach client has specific requirements and 5stelle* enables you to prepare personalised offers and send them immediately via email.
ReservationsIntuitively manage reservations from all channels; OTA, GDS, website, telephone and walk-in directly from the planner. Upgrading a room is simple thanks to the drag & drop feature.
Online check-inCheck-in on the planner is intuitive. You can even involve your client, putting mobile check-in at their disposal.
Extra and requestsManage your guest's request, from modifications to the reservations, to the purchase of supplementary services, even from the bar, restaurant and spa. Even from a smartphone, thanks to the mobile POS, one of 5stelle*'s touch tools.
Easy billingManage accounts, receipts and invoices. Merging expenses or separating bills is truly intuitive.
SatisfactionMonitor your client's satisfaction and incentivise word of mouth. 5stelle* communicates with the most diffuse Reputation Management Systems even with TripAdvisor's Review Express.
COMMERCIAL MANAGEMENT AND PLANNING SALES
Online and offline salesDefine tariffs, price lists, virtual lists and corporate rates. With the help of revenue statistics, including reservations pickup, generating revenue is easier.
ProfilingThanks to reservations history, clients can be divided based on spending habits and interests, allowing you to create more personalised offers.
Direct salesCreate packages to publish on 5stelle*'s booking engine integrated on your website. Last minute, early bird, extras, minimum stay, you have all the commercial tools at your disposal.
OTAs no problemManage availability and restrictions on the OTA (Booking.com, Expedia, Agoda, HRS...) portals and eliminate the risk of overbooking. Online availability is updated in real time when offline reservations, such as telephone bookings, are inserted on the planner by the receptionist.
Dynamic pricingModify online prices at any time with surprising ease, even from your smartphone.
Connect to your favourite platform5stelle* is an open system. If you are using an online sales platform, it most likely already interacts with us.
City taxAutomatically manages city tax.
AccountingExecutes all accounting transactions, including invoices, receipts, summary invoices and manages payments and deposits.
Your accountant will like itProduces information regarding takings and petty cash and sends information regarding payments to the accountant. If this is not enough, it can even produce a file of transactions for your accounting software.
ALWAYS HAVE YOUR FINGER ON THE PULSE OF THE SITUATION
Sales statisticsWith sales statistics you always have major indices at hand. RevPAR, Produzione, TOC and many others.
Seasonal trendsBeing able to compare various periods can help you understand "how the season is going". Reservations history and pick-up data can help you define your pricing policy.
Accounting and takings reportsThe accounting situation allows administration to verify and manage all activities, even pending payments. Also, the extra's "store" is always under control.
Department trendsThanks to accounts payable, you can analyse costs and earnings, monitoring each departments profitability.
Multi-user rolesEach user profile can be personalised and you know exactly who does what, thanks to the activity log, which is always available.
Friendly reportsYou can create all reports without date restrictions (daily, monthly, date to date), in either PDF or Excel formats, so you can modify them how and when you want. Handy, right?
IF YOU HAVE FURTHER NEEDS...
Your hotel always in your pocketChange a price, insert a reservation, information regarding check-in and check-out, even when you are shopping. All thanks to pocket PMS.
Groups no problemIf your hotel works with groups, you can enjoy the advanced feature which automatically preselects rooms and rooming lists.
Allotment managementWith 5stelle* you can easily plan allotments connected with Tour Operators and agencies. Furthermore, the PMS automatically manages the integration with online sales, limiting the risk of unsold rooms.
Conference rooms, parking & moreWith the daily services planner you can manage parking, beach umbrellas, conference rooms and even bike hire.
SPAReception can share the "hourly services" planning with the spa staff. Booking a massage and managing the required resources is simple.
Supplementary charges without risksThanks to the mobile POS, all staff can manage any type of extra charge, even drinks from the poolside bar, from a tablet or smartphone.
Various accommodation facilities, only one piece of softwareDo you require more than one hotel on the same planner? 5stelle* allows you to manage more invoicing blocks, more city taxes and more online sales. All from one PMS!
The Property Management System is the heart of both 5stelle* and your hotel. Rooms, price lists, clients, reservations, invoicing, accounting and sale reports. All reception and administration activities are under control with the PMS.
Everything you require in your pocket. The major daily indices, arrivals and departures, reservations! You can insert new reservations or change a price on OTA's from your smartphone or tablet!>>
The booking engine is integrated with 5stelle's planner, allowing sales from your hotel website. Create packages and disintermediate the portals. Your clients can event book from their smartphone.>>
With the Customer Relationship Manager you can improve client communication and gain their trust. Send a happy birthday email, personalise quotes, request a review of their stay and much more.
Bar, swimming pool, restaurant. You can charge extra purchases from any mobile device, including tablets and smartphones.>>
Insert your costs and payment deadlines, define your cost centres and monitor each department's profitability.
Manage tariffs and availability on all sales platforms from your planner. Bye bye overbooking.>>
From a couple of days prior to their arrival, your clients can insert the data required from their identification documents from home, from a computer, tablet or smartphone.
You can involve housekeeping in the hotel management; notify when a room is ready, signal maintenance requirements and much more.>>
Improve pricing strategies thanks to revenue indices and the most significant reports. Evaluate client performance.
You can manage more than one hotel on the same planner. Handy, right?
Thanks to our collaboration with TripAdvisor, you can increase your reviews by 33%. Review Express is an integrated tools in 5stelle*: fast, simple and free.