Here are our most
frequently asked questions.


Here are our most frequently asked questions.

To get started

Our hospitality specialists will guide you step-by-step, not only how to use the management system, but also suggesting the best sales strategies for your hotel.
We can import all your client’s contact data, but not the reservations history. We suggest printing or saving (in an Excel format) data from the last two years of your old management system.
No this will not happen: activating a cloud system is quick and easy. Everything is done remotely via our hospitality specialists. In a matter of days, they will activate your accommodation, help you configure it (price lists, packages, extras, invoicing, etc…) and teach you how to use the management system in the most effective way. After the first training your will never be alone: you can always count on our assistance, online and via telephone, 365 days of the year.
Of course, we designed our programme to manage more than one facility. Each facility has an ID number. To manage them all, you only require one user and password.
Dealers were founded in the 80's: today they are no longer sustainable for both the dealer and client. The cloud allows everything to be executed remotely including demo, installation and assistance – with speed and savings for the hotel. Assistance is centralised, available via telephone and online. You can ask one of our specialists for help or advice, 365 days a year.
Of course. Our first step is one of our team will guide you through 5stelle*'s main features via a 30 minute (approx.) presentation. During the presentation you can our operators for any clarifications or information. After the presentation, if you would like, we will activate a demo for 15 days. With the trial you can "play around" at your leisure. If you have any further questions, you can always contact our assistance team as if you were already one of our clients.
Presenting all of 5stelle’s features would be demanding and tedious. On this website, we have inserted the most important information. The best way to understand if 5stelle* is for you is to contact us and try it for yourself for free without any obligations.


5stelle* requires a small one-off start-up fee and an annual fee. The annual fee is calculated based on the number of rooms too have; the fewer the rooms, the less you pay. The annual fee is all inclusive. With the annual fee you have everything you require to manage our accommodation facility and sell online, via your website and portals. The annual fee includes: hosting, data backup, telephone and online assistance 7 days a week, and all the software updates release throughout the year.
No. 5stelle*, like all cloud systems, is software "as a service". To use it, you only need to pay the annual fee which includes all new versions of the programme.
No, creating new users in the management system is free. You can add as many users as you want. Just contact one of our assistance operators to find out how.
The annual fee is calculate on the number of rooms you have, the fewer the rooms, the less you pay. We always send personalised offers.

What do I need?

Nothing specific. You can use 5stelle* on any computer with an internet connection, be it a desktop, laptop, tablet or smartphone. It even works on a 3G connection.
Of course. 5stelle* is developed using Java, which means it works in both Windows and Mac. In addition, the Pocket PMS version of 5stelle* can be used on any browser: Chrome, Internet Explorer, Edge, Firefox, Safari, Opera. The Pocket PMS is also available for smartphone and tablets using Android, iOS and Windows operating systems.
If you do not have an Internet connection at check-out do not worry. 5stelle*'s cloud server sends you an email twice a day with an updated situation. In this way you can manually check out and modify your data as soon as you have the internet back. Remember, 5stelle* works with low bandwidth, so a 3G connection from your smartphone or any Internet dongle is more than enough, however we do suggest to have a minimum of 2 internet lines in your facility: a private one for the reception and one dedicated to your clients.
If you have problems with your computer, you don not lose any information. Data from your facility is safely stored on our server. Just use 5stelle* from another device and you will be back up and running.

Data and Cloud

A cloud is a technology which allows software to be used thanks to a series of computers connected in a network. With the 5stelle* cloud, the management programme and all your facility’s data are not stored on your computer, but our server, protected and saved every minute, totally respecting privacy. No more costs to backup, for software updates or hardware maintenance. The cloud makes you save, you do not need to buy, install or configure any servers or cables for the reception. To use 5stelle* all you need is a computer and the most basic of internet connections.
Your data is saved on our server. Always available and secure thanks to the best technology available on the market. With 5stelle* you can always access, modify and save your data from anywhere with any Internet connected device.
The data saved on our server is always yours. Saving data on 5stelle*'s server does not transfer ownership of the data. As a company supplying the service 5stelle* is responsible for the processing and safety of your data. All data saved on our servers are handled fully respecting privacy.

Online sales and reports

5stelle* is connected to the most popular Italian and international distribution platforms. The list of connected platforms is being continually updated: click here. To find out if your platform will be connected in the near future, contact us.
5stelle* offers approximately 10 different statistical reports, simple and advanced including those with sales data and cost and profit analysis. You can export the reports in .xls (Excel) and .pdf formats.

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