TOTAL&EASY CONTROL

The 5stelle* PMS facilitates the management of all your accommodation's activities.
The management is the heart of your business.
With 5stelle* you can manage the quotes to the review requests in a simple and intuitive way.
Sell more, thanks to the OTA and Booking Engine integration.

Here is a taste of how 5stelle* can simplify life

COMPLETE CLIENT MANAGEMENT: BEFORE, DURING AND AFTER THEIR STAY

  • Personalised quotes

    Each client has specific requirements and 5stelle* enables you to prepare personalised offers and send them immediately via email.
  • Reservations

    Intuitively manage reservations from all channels; OTA, GDS, website, telephone and walk-in directly from the planner. Upgrading a room is simple thanks to the drag & drop feature.
  • Online check-in

    Check-in on the planner is intuitive. You can even involve your client, putting mobile check-in at their disposal.
  • Extra and requests

    Manage your guest's request, from modifications to the reservations, to the purchase of supplementary services, even from the bar, restaurant and spa. Even from a smartphone, thanks to the mobile POS, one of 5stelle*'s touch tools.
  • Easy billing

    Manage accounts, receipts and invoices. Merging expenses or separating bills is truly intuitive.
  • Satisfaction

    Monitor your client's satisfaction and incentivise word of mouth. 5stelle* communicates with the most diffuse Reputation Management Systems even with TripAdvisor's Review Express.

COMMERCIAL MANAGEMENT AND PLANNING SALES

  • Online and offline sales

    Define tariffs, price lists, virtual lists and corporate rates. With the help of revenue statistics, including reservations pickup, generating revenue is easier.
  • Profiling

    Thanks to reservations history, clients can be divided based on spending habits and interests, allowing you to create more personalised offers.
  • Direct sales

    Create packages to publish on 5stelle*'s booking engine integrated on your website. Last minute, early bird, extras, minimum stay, you have all the commercial tools at your disposal.
  • OTAs no problem

    Manage availability and restrictions on the OTA (Booking.com, Expedia, Agoda, HRS...) portals and eliminate the risk of overbooking. Online availability is updated in real time when offline reservations, such as telephone bookings, are inserted on the planner by the receptionist.
  • Dynamic pricing

    Modify online prices at any time with surprising ease, even from your smartphone.
  • Connect to your favourite platform

    5stelle* is an open system. If you are using an online sales platform, it most likely already interacts with us.

ADMINISTRATIVE MANAGEMENT

  • City tax

    Automatically manages city tax.
  • Accounting

    Executes all accounting transactions, including invoices, receipts, summary invoices and manages payments and deposits.
  • Your accountant will like it

    Produces information regarding takings and petty cash and sends information regarding payments to the accountant. If this is not enough, it can even produce a file of transactions for your accounting software.

ALWAYS HAVE YOUR FINGER ON THE PULSE OF THE SITUATION

  • Sales statistics

    With sales statistics you always have major indices at hand. RevPAR, Produzione, TOC and many others.
  • Seasonal trends

    Being able to compare various periods can help you understand "how the season is going". Reservations history and pick-up data can help you define your pricing policy.
  • Accounting and takings reports

    The accounting situation allows administration to verify and manage all activities, even pending payments. Also, the extra's "store" is always under control.
  • Department trends

    Thanks to accounts payable, you can analyse costs and earnings, monitoring each departments profitability.
  • Multi-user roles

    Each user profile can be personalised and you know exactly who does what, thanks to the activity log, which is always available.
  • Friendly reports

    You can create all reports without date restrictions (daily, monthly, date to date), in either PDF or Excel formats, so you can modify them how and when you want. Handy, right?

IF YOU HAVE FURTHER NEEDS...

  • Your hotel always in your pocket

    Change a price, insert a reservation, information regarding check-in and check-out, even when you are shopping. All thanks to pocket PMS.
  • Groups no problem

    If your hotel works with groups, you can enjoy the advanced feature which automatically preselects rooms and rooming lists.
  • Allotment management

    With 5stelle* you can easily plan allotments connected with Tour Operators and agencies. Furthermore, the PMS automatically manages the integration with online sales, limiting the risk of unsold rooms.
  • Conference rooms, parking & more

    With the daily services planner you can manage parking, beach umbrellas, conference rooms and even bike hire.
  • SPA

    Reception can share the "hourly services" planning with the spa staff. Booking a massage and managing the required resources is simple.
  • Supplementary charges without risks

    Thanks to the mobile POS, all staff can manage any type of extra charge, even drinks from the poolside bar, from a tablet or smartphone.
  • Various accommodation facilities, only one piece of software

    Do you require more than one hotel on the same planner? 5stelle* allows you to manage more invoicing blocks, more city taxes and more online sales. All from one PMS!

5stelle*'s features

Property
Management System

The Property Management System is the heart of both 5stelle* and your hotel. Rooms, price lists, clients, reservations, invoicing, accounting and sale reports. All reception and administration activities are under control with the PMS.

Pocket
PMS

Everything you require in your pocket. The major daily indices, arrivals and departures, reservations! You can insert new reservations or change a price on OTA's from your smartphone or tablet!
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Booking engine
responsive

The booking engine is integrated with 5stelle's planner, allowing sales from your hotel website. Create packages and disintermediate the portals. Your clients can event book from their smartphone.
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Customer Relationship
Management

With the Customer Relationship Manager you can improve client communication and gain their trust. Send a happy birthday email, personalise quotes, request a review of their stay and much more.

POS
mobile

Bar, swimming pool, restaurant. You can charge extra purchases from any mobile device, including tablets and smartphones.
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Accounts
payable

Insert your costs and payment deadlines, define your cost centres and monitor each department's profitability.

Channel
management

Manage tariffs and availability on all sales platforms from your planner. Bye bye overbooking.
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Online
check-in

From a couple of days prior to their arrival, your clients can insert the data required from their identification documents from home, from a computer, tablet or smartphone.

Housekeeping
mobile

You can involve housekeeping in the hotel management; notify when a room is ready, signal maintenance requirements and much more.
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Advanced
reports

Improve pricing strategies thanks to revenue indices and the most significant reports. Evaluate client performance.

Multiproperty
management

You can manage more than one hotel on the same planner. Handy, right?

Review Express
by TripAdvisor

Thanks to our collaboration with TripAdvisor, you can increase your reviews by 33%. Review Express is an integrated tools in 5stelle*: fast, simple and free

Marco Timossi, General Manager

"After the first year, we decided to extend 5stelle* to all the group’s properties. Apart from the functionality and immediacy, it convince us of the power of 5stelle’s cloud, which enabled us to manage all online and offline sales in one reservations centre."
Grand Hotel Principi di Piemonte (ABC Gestioni) | Sestriere

Are you ready for a try?

A direct trial is better than a thousand words.
Contact us now for your free trial.